Website FAQ’s

Have any questions on how to use the website, or the My Account features? Check out our how-to videos page.

Do you have a minimum order value?

A minimum value of £200 (excluding VAT) applies to all orders placed on our website.

Are you a trade-only website or do you also supply consumers?

Our website and product range is optimised for business users. We are happy to serve private customers too, however we only deliver to business addresses as detailed in our delivery policy.

Where do you deliver to, and is there a delivery charge?

Our service area is broadly London and the South East. We can provide delivery to the rest of the UK mainland for an additional fee. Please see our delivery policy for further information.

How will my goods be delivered?

The vast majority of orders are shipped on our our own transport fleet, however we may on occasion use trusted 3 rd-party hauliers to complement our own facilities and ensure your goods are delivered on time.

How reliable are the sizes quoted for each product, and might there be any variances?

Actual product sizes are usually quite close to the dimensions quoted, but in general it’s best to allow for a tolerance of +/- 5%. If any dimension is critical to you, please contact us to double check before ordering.

If I need next-day delivery, by what time should I place my order?

If you place your order for next-day delivery by 4.30pm, it will be scheduled for delivery on the following working day (Monday-Friday, excluding public holidays).

How can I pay for my order? Do you offer credit?

We accept VISA, Mastercard and Maestro card payments via our secure online payment portal.  If you have a credit account with us, you can contact us to request for this be linked to your online account, enabling orders to be made online against your credit account. You can also apply for a new credit account on our website.

Can I manage my account online?

Yes, this is possible via your customer portal where you can edit your details such as addresses and contact info.  If you have a credit account with us, you can also view your credit limit, invoicing & statement addresses and request any changes.

Can I set up other staff at my company with an online account?

Yes, this is possible via your customer portal where you can add users, manage their permissions, and edit various details and settings relating to online orders. Please contact us if you need any assistance with this.

What do the order statuses mean on my Order History?

  • Processing - The order has been placed and is being processed by our team.
  • Awaiting despatch - The order has been received by our warehouse and the goods will shortly be picked and despatched.
  • On hold - The order is being held, there may be a number of reasons for this. Contact our sales team if you would like us to provide an update.
  • Completed - All goods have been despatched to you and the order is complete.
  • Cancelled - The order has been cancelled during processing.